Private Policy

  1. Introduction

Neural Energy Group (“We”) understand the importance of protecting your personal information and we value and respect it.

This Privacy Policy describes how Neural Energy Group collects and uses your personal information, with whom we share it, and your choices and rights in relation to your personal information.

It applies to personal information that we collect from you physically or in a borderless digital environment during your interactions with us, whether online, including through our websites (including mobile sites), social media sites and mobile applications (collectively “Internet Services”) that link to this Privacy Statement, in writing or orally, or personal information that we may collect offline.

  1. Personal Information Collection

Neural Energy Group is subject to the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) and Promotion of Access to Information Act, No 2. of 2000, and we may collect your personal information from you in a variety of ways when you interact with us, including:

  • When you access our Internet Services, or interact with us in any other way, or use our solutions, products and services.
    • We collect personal information when you place orders for our solutions, products and services, you create an account with us, we process your orders and payment transactions, perform administrative and business functions, market our solutions, products and services to you and when you register for our events, workshops and seminars or subscribe to our mailing lists and newsletters.
  • When you communicate with us.
    • We collect personal information when we respond to your inquiries and requests, obtain feedback from you about our solutions, products and services or you apply for employment with us.

When you use our Internet Services, we may collect data, including personal information through use of cookies.

  1. Use of Your Personal Information

We may use your personal information to:

  • Enable you to effectively use and to improve our solutions, products and services, for example to:
  • Perform administrative and business functions and internal reporting.
  • Send administrative information to you.
  • Obtain feedback from you about our services, products and solutions including through client satisfaction surveys, in which event, we will only use your personal information for the sole purpose of sending you a survey.
  • Respond to your inquiries and fulfil requests by you.
  • Inform you about and provide you with our products, services and solutions.
  • Update our records and keep your contact details up to date.

We engage in these activities to manage our relationship with you, to comply with our legal obligations, or for our legitimate business interests:

  • Provide you with marketing materials and to personalise your experience with us, for example to:
    • Send marketing communications to you.
    • Enable you to subscribe to our newsletters and mailing lists. We engage in these activities with your consent or for our legitimate business interests:
  • Achieve our business purposes and analyse information. For example, to:
    • Establish, manage, and maintain our business relationship with you.
    • Process and respond to privacy requests, questions, concerns and complaints.
    • Fulfil legal and contractual obligations.
    • We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation and for our legitimate business interests.
  1. Your Rights As A Data Subject

As a data subject you have the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information as referred to in Chapter 3 of POPIA, including the right—

  • to be notified that—
    • personal information about you is being collected as provided for in terms of section 18; or
    • your personal information has been accessed or acquired by an unauthorised person as provided for in terms of section 22;
  • to establish whether a responsible party holds personal information of you and to request access to your personal information as provided for in terms of section 23;
  • to request, where necessary, the correction, destruction or deletion of your personal information as provided for in terms of section 24;
  • to object, on reasonable grounds relating to your particular situation to the processing of your personal information as provided for in terms of section 11 (3) (a);
  • to object to the processing of your personal information—
    • at any time for purposes of direct marketing in terms of section 11 (3) (b); or
    • in terms of section 69 (3) (c);
  • not to have your personal information processed for purposes of direct marketing by means of unsolicited electronic communications except as referred to in section 69 (1);
  • not to be subject, under certain circumstances, to a decision which is based solely on the basis of the automated processing of your personal information intended to provide a profile of you as provided for in terms of section 71;
  • to submit a complaint to the Regulator regarding the alleged interference with the protection of your personal information as a data subject or to submit a complaint to the Regulator in respect of a determination of an adjudicator as provided for in terms of section 74; and
  • to institute civil proceedings regarding the alleged interference with the protection of your personal information as provided for in section 99.

All references to sections above are to sections in POPIA.

  1. Sharing Your Personal Information

We do not share your information with anyone outside Errands4U business.

  1. Security Of Your Personal Information

Your information is safely secured and only available to Errands4U administrators and is used for delivering services to you, our Client

  1. Browser Cookies

When you access our Internet Services, we use cookies (small text files containing a unique ID number which are placed on your PC or device) and similar technologies including scripts, embedded web links and web beacons. We use cookies to assist us with activities such as:

  • Keeping track of information, you have provided to us;
  • Improving your browsing experience;
  • Customising our interactions with you;
  • Storing and managing your preferences and settings

These technologies collect information that your browser sends to our Internet Services including your browser type, information about your IP, together with the date, time of your visit, and the links you click.

Our Internet Services may also contain web beacons or similar technologies from third party analytics providers, through which they collect information about your activities across our Internet Services to help us compile aggregated statistics.

  1. Links To Third Party Websites And Applications

Our Internet Services may contain links to third party websites and applications. We are not responsible for and make no representations or warranties in relation to the privacy practices or content of any third-party websites and applications. Your use of such sites and applications is subject to the applicable third party privacy statement and is at your own risk.

  1. Retaining Your Personal Information

We collect your information to fulfil the service of shopping and/or delivering the purchased items. If you do not wish us to keep your information, please reach us as per the section 11 below.

  1. Policy Updates

The content of this policy remains the latest update

  1. Contact Us

info@neuralenergygroup.com